← All projects
Use case · E-commerce
Handling repetitive online-shop requests
A scenario for assisting with order tracking and returns, with a clear handover to a person.
The scenario
A small online shop regularly gets the same questions about tracking, returns and order status.
Proposed approach
Identify simple requests, read the order data and draft a factual reply. Disputes, refunds and ambiguous situations go to a person.
What would be verified
The pilot measures correct replies, necessary handovers and errors avoided. How much can be automated depends on the shop’s data and rules.