Privacy policy

Last updated : May 6, 2026

1. Data controller

This policy applies to the arckone.com website and to communications made through its forms and email addresses.

2. Principles

ARCKONE SRL applies the following principles:

  • Data minimization
  • Purpose limitation
  • Limited retention periods
  • Access restricted to those who need it
  • Proportionate security measures
  • Transparency

3. Data collected

Depending on your use of the website, we may process:

  • Data submitted through the contact form (name, email, phone, company, message)
  • Data sent by email
  • Public professional data used for targeted B2B outreach (name, role, company, professional email address, public source and business signal justifying the contact)
  • Technical browsing data strictly necessary for the website to function
  • The language of pages viewed

Strictly anonymous, cookieless audience statistics are collected via Cloudflare Web Analytics and PostHog (EU Cloud, Frankfurt). PostHog is configured in permanent cookieless mode: no PostHog cookies, localStorage or sessionStorage are used. Visitors are counted through an irreversible daily hash calculated server-side that cannot be linked to any individual. PostHog session replay is disabled. No advertising or individual tracking cookies are placed.

  • Responding to contact or information requests (pre-contractual measures)
  • Preparing a business relationship (pre-contractual measures / legitimate interest)
  • Contacting professionals occasionally on behalf of their company when the message relates to their role and to an identified business need (legitimate interest, B2B outreach)
  • Ensuring the security and technical operation of the website (legitimate interest)
  • Complying with legal and accounting obligations (legal obligation)

5. Retention periods

  • Unconverted contact requests: 12 months
  • B2B outreach with no response: maximum 12 months, or immediate deletion in case of objection
  • Business communications: duration of the relationship + 3 years
  • Billing data: 7 years (Belgian accounting obligation)
  • Technical logs: 6 months

6. Recipients

Data access is limited to the managing director of ARCKONE SRL and to technical service providers necessary for the website to function:

  • Cloudflare, Inc. (hosting, form protection)
  • Fastmail Pty Ltd (email service)
  • PostHog, Inc. (anonymous analytics, EU Cloud - Frankfurt)

7. Transfers outside the EEA

Cloudflare and Fastmail may process data outside the European Economic Area. These transfers are governed by standard contractual clauses or adequacy decisions.

8. Cookies

Cookies used on this website are detailed in the Cookie policy.

9. Your rights

Under the GDPR, you may request:

  • Access to your data
  • Rectification
  • Erasure
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise your rights, write to hello@arckone.com.

10. Supervisory authority

If you believe your rights are not being respected, you may file a complaint with the Belgian Data Protection Authority: dataprotectionauthority.be.

11. Security

ARCKONE SRL implements reasonable security measures: access restrictions, encrypted connections, appropriate logging. No system is completely invulnerable, and absolute security cannot be guaranteed.